Wants to protect employees from toxic fans

With the help of new guidelines, Square Enix wants to better protect its employees from misconduct by toxic fans.

Square Enix has released new policies regarding harassment of its employees by the company’s customers. On the website The Square Enix Group says this as follows:

“There are cases where certain customers, directly or through our support centers or towards our group managers, employees and partners involved in the development and distribution of our products and services, take actions that amount to ‘customer harassment’, such as B. denial of personality, violence, defamation, intimidation, advance notice of misconduct, advance notice of obstruction of business, harassment.”

“Such actions not only hinder our employees and partners from doing their jobs with a sense of security, but also cause disruption to other customers.” Square Enix does not tolerate harassment and will take action when necessary.”

One reserves the right to stop providing support services or to refrain from providing Group products and services to anyone who has initiated harassment.

The company lists the following points as examples of misconduct, but at the same time makes it clear that this is only an excerpt and that misconduct that is not explicitly mentioned can lead to consequences:

HARASSMENT:

• Use of force, violent behavior
• Abuse, intimidation, coercion, coercion, excessive persecution, or reprimand
• Defamation/slander, denial of character, personal attacks (including email,
• Contact via contact form, comment or posting on the Internet), advance notice of misconduct, advance notice of an impediment to business
• Persistent requests, repeated visits
• Unauthorized entry by visiting or remaining in an office or similar facility without permission
• Unauthorized restrictions, including through telephone calls and online inquiries
• Discriminatory statements and behavior with regard to ethnicity, religion, family origin, profession, etc.
• Violation of privacy by taking photos or video recordings without consent
• Sexual harassment, stalking, repeated stalking behavior

UNREASONABLE DEMANDS:

• Unreasonable changes or exchanges of products or requests for financial compensation
• Inappropriate response or request for an apology (including personal response or
• Request for an apology stating the position of our employee or our partner)
• Excessive demands for the provision of products and services that go beyond socially accepted norms
• Inappropriate and excessive demands for punishment of our employees

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